Terms & Conditions

The document referred to below constitutes a legally binding agreement between you and P&P Jewellery Ltd T/A Baxter & Hanks which operates the website with the domain name, www.baxterandhanks.co.uk (the “Site”).

It documents your rights and responsibilities and ours with regards to (a) your access to the Site; (b) your use of the Site; (c) any communications sent from Baxter & Hanks; (d) all information, products, services, and materials contained on our site.

By entering the Site you unconditionally accept the terms and conditions in this Agreement (set out below) and any future alterations we may make subsequently.

If you do not accept these Terms, do not use this Site. We may change these Terms from time to time and if we change these Terms, we will post the revised document here, so you should review them each time that you visit the Site. You should print a copy of these Terms for future reference.


1a.Anyone who enters our Site is deemed a user (“User”). You are free to enter the site whenever you wish whilst adhering to all the relevant terms and conditions.

1b.The use of this website is permitted for personal use only. Please remember that it is illegal to re-publish, sell, reproduce or otherwise exploit any items on our site for material purposes from this website, or create any item based on the content of this site.

1c.You alone are absolutely responsible for any information sent to us and its accuracy and validity. You agree that you will not use and that you will not allow the use of any device or method that could possibly interfere with our Site. You may access and view the content appearing on this website for personal, non-commercial use only.

1d.We are the owner or licensee of all intellectual property rights in the Site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


2a.Any information, content or opinions given on our website are purely subjective and we cannot guarantee its fitness for purpose or accuracy.

2b.The contents of the Site, do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using our site.

2c.Please be absolutely sure you wish to purchase an item before you commit to buy it. If you fail to contact us with payment details by the agreed date, the item will no longer be reserved for you and will be offered to other potential clients.

2d.P&P Jewellery Ltd T/A Baxter and Hanks registered address is at:

368 Forest |Road, London, E17 5JF United Kingdom
Phone: +44 (0)1273773596
Email: contact@baxterandhanks.co.uk

For detailed information on any item please feel free to email the above address.

VAT Registration Number GB 151106753
Companies House Number  08241950


3a. At Baxter & Hanks we sell antique, reproduction and re-modelled jewellery

3b.Under no circumstances will you find any reproductions  unless stated clearly, all our items are in good condition and 100% original, free from enhancements.

3c.All items on the website are the property of Baxter & Hanks.


4a.We offer free standard worldwide delivery service on all orders via Royal Mail. Delivery aim time is 10 days but this time frame in set by a third party and can not be guarandeed by Baxter & Hanks.

4b.If customers wish, we can dispatch items via Royal mail international tracked and signed, at a additional fixed cost of £50.00. Delivery aim time is 5 days but this time frame in set by a third party and can not be guarandeed by Baxter & Hanks.

4c.A purchase will be shipped within 3 business days of receipt of full payment. Items on deposit or paid for by lay away will not be posted until full payment has been received. Items will not be shipped to a postal box address.

4d.All items are fully insured and sent at the risk of the Baxter & Hanks.

4e.Items will be sent out as soon as your money has been cleared.

4f.On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur.


We will accept returned goods for a refund if you:

5a.Contact us to let us know of your intention to return the item and return it to us within 14 days via a secure and insured service. The item(s) then must be posted and Baxer and Hanks notified within 48hrs.

5b.For UK customers, returns are paid for by the customer. Please return the item to us within its original packaging (including padded envelope) and enclose it in a secure envelope with adequate protection so the item will not get damaged. Please drop off the parcel at your local Post Office® branch for dispatch and do NOT post in a post box.

5c.For international customers, you are responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’. We strongly recommend that you use FedEx to return your items to us, as we are not responsible for items which do not reach us.

5d.It is the responsibility of the international customer to label the returned package correctly as returned goods, so as to avoid any needless charges when re-entering the UK. If there are any charges incurred for returned items, that are out of our control, such as import duties, then these will be deducted from the refund amount.

5e.Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

5f.Return items in the same condition as they were received by you – damaged, broken or altered items will not be accepted for a refund. Please remember you are buying a piece of antique jewellery which must be treated with care. These items are not suitable to wear whilst gardening, washing / showering, playing sport etc. Foil-backed items must not come into contact with water as this will cause discolouration. The items offered for sale on this site are antiques in good condition and with careful treatment should remain that way.

5g.The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank.

5h.If the returned item is a ring that we have re-sized for free, then we will deduct the cost of sizing from the refund amount, at a fixed cost of £80.00.


6a. Baxter & Hanks Gift cards are available in British Pounds (GBP). When ordering a Gift Card include the recipient’s name, address and a personal message (optional).

6b.Once payment has been taken, gift cards will be sent according to our delivery terms.

6c.If your gift card exceeds the total order amount, the balance will remain on the gift card code and can be redeemed at a later date.

6d.If your order exceeds the value of the gift card, you will have to pay the remaining balance.

6e.Gift cards cannot be returned or exchanged for cash.

6f.All returned items that were paid for with a gift card will be refunded as Baxter & Hanks store credit for you to use against a future order.

6g.For item(s) paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as Baxter & Hanks store credit.


We are committed to protecting your privacy and will never give your details out to any third party without your expressly asking us to do so. We will store your data in accordance with the Data Protection Act 1998. The data we keep pertains only to delivery details and we will only send you mail directly relating to your purchase from us, to include annual service requests and Christmas cards. All transactions are strictly confidential and we will not have access to your credit card details. All online transactions will be made through our online partner, Paypal. All details of the terms and conditions and privacy policy of Paypal are listed clearly at www.paypal.com.


8a.The information contained in this website is for general information purposes only. The information is provided by Baxter & Hanks and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

8b.In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

8c.Through this website you are able to link to other websites which are not under the control of Baxter & Hanks. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

8d.Every effort is made to keep the website up and running smoothly. However, Baxter & Hanks takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Thank you for reading our terms and conditions. We hope you enjoy our service.